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Shipping Policy

****Order dispatch times will be between 2-4 business days during peak trade in August due to trade shows and Christmas. We will endeavor to get your orders out as soon as possible, however if you have an order requiring express processing please reach out and we will advise if this is possible for our team to do. 

SHIPPING
Orders with standard shipping are dispatched in 1-3 business days and sent via Australia Post. Express Shipping orders placed before 3pm will be dispatched on the same business day, while orders placed on weekends or public holidays will be dispatched the following business day. International orders are sent via registered airmail, with estimated delivery date between 7 and 15 business days to reach their destination. 

SHIPPING CHARGES
Express shipping within Australia will incur a flat rate of $25. For orders shipped to USA and UK, Livvy + Harry offer a flat rate of $50 for standard shipping and orders to NZ a flat rate of $20 . Please Note: once your item has been shipped and tracking number provided, Livvy + Harry is not liable for lost or delayed shipments. We will do everything we can to assist if your parcel is delayed, but unless Express Shipping is selected by you at checkout, there is no guarantee Australia Post will be able to track your parcel.

 

Click and Collect

(available Brisbane metro area - just for the silly season between 5th - 21st December!)  

It's so easy! Just follow these steps: 

  1. Choose your products online 

Add the products you would like to purchase to your shopping cart. When you're ready, proceed to checkout and follow the steps. 

  1. Select Click & Collect 

Select “Click and Collect from Newstead 4006 QLD” as your shipping method when checking out. Please note this option is only available to those that are able to collect from Newstead 4006 QLD. Collections are offered between allocated 3 hour time slot during business hours (8:00am to 5:00pm on business days.  

  1. Wait to hear from us 

When you've placed your order, a Livvy + Harry team member will send you an email to let you know that your order is ready and your allocated collection time slotPlease allow for minimum 2 hours during the business day after your purchase for this communication.  

  1. Collect your order 

To collect your order, please bring your order confirmation, along with some photo identification. If you are having the items collected by someone else, please notify our Livvy + Harry team by email. 

INTERNATIONAL TAXES
As the Livvy + Harry website is based in Queensland, Australia, we charge you for your order in Australian dollars (AUD). The actual price charged to customers outside Australia will be subject to the exchange rate applied by your bank. Please Note: orders shipped to countries outside Australia may incur GST or customs and duties charges by your national Customs Service once the parcel reaches its destination. This amount will need to be paid by the customer directly to your local Customs Service. Livvy + Harry does not collect international purchase charges on behalf of customers so will not reimburse any GST, charges or duties. You can find out more information here:

UK:  https://www.gov.uk/goods-sent-from-abroad 

USA: https://www.cbp.gov/trade/basic-import-export/internet-purchases  

NZ: http://www.customs.govt.nz/features/internetshopping/Pages/default.aspx

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